Covid19 Virus, staying safe- information

There are currently lots of mixed messages and conflicting sources of information on the virus and staying safe, We are by no means experts. This page will post information from official and reputable sources, for you to do your own reading and determine what is best for you withing official guidelines.

Scot. Gov route map for phased exit of lockdown.

UK governments guidance for SCOTLAND ( currently differs from English guidelines )

Scottish Governments current Guidance.

Scottish Governments guidance on facial coverings.

NHS scotland guidance

Health protection Scotland- guidance for health professionals and organisations.

Highland Council general guidance & information

Highland council guidance for tenants

Albyn housing general information & news for tenants

Highland council information about shielding

Ready Scotland advice for community groups

general help topics from

BBC news Coronavirus news and stories

Live updates from world health organisation

The independent covid19 advice

The guardian newspaper covid19 news and information

more NHS information

FireScotland advice on safety during the pandemic

Age Uk advice for older people

Advice for volunteers

Phone – 01520 722987
Mobile – 0749 838 7343

A list of Local contacts & information ( includes shops and services ).

A list of Local contacts & information ( includes shops and services )
To contact us;
Phone – 01520 722987
Mobile – 0749 838 7343

Medical, Health & Wellbeing
Ferguson Medical Practice Normal surgeries are suspended for now, phone consultations are being provided in the first instance , if you are asked to attend the surgery instructions will be given on how to access the premises. For pre ordered  prescriptions knock on the door at the surgery and someone will pass the items to you. Perscription delivery service by volunteers from the Car Scheme is available to those aged over 70 who are self isolating, please let the surgery know If you require this service Surgery; Tel; 01520 722215, Prescription line Tel; 01520 722661  Open Weekdays from 9am to 5pm (Wednesday close at 1pm  then service transfers to Torridon Medical Practice) late night surgery Tuesday, closed daily between 1.00pm and 2pm . Other useful numbers; Raigmore Hospital 01463704000, Broadford Hospital 01471822491, NHS24 Phone 111
Howard Doris Centre Community Care Initiative – currently closed to visitors Tel; 01520722541
Coronavirus Helpline Government advice line Tel; 08000282816                                                                               Website ;
Health and Social Care Single point of contact for all enquiries relating to District Nurses, Welfare Agencies, Occupational and Physiotherapy , Social Works For Skye, Wester Ross & Lochalsh Tel; 01471 820174 , for  out of hours contact 0845 7697284. Web;
Highland Council Helpline Advice on benefits, education and social care. You can also register as a volunteer. General Covid 19 support line open Monday-Friday 8am-6pm, Tel; 0300 303 1362
Emergency Dental Service NHS emergency helpline 0845 6442271
Organisations (local)
Lochcarron Community Dev. Co. Highlands and Islands Enterprise, supported community organisation, project managing the Supporting Communities Fund. Providing information to the community on the support services available Tel; 01520722987                                                                    E.Mail                                           Web site;
Lochcarron Community Council Acting as a liaision group between the local authority and the community E.Mail;
Lochcarron Business Association Set up to promote the Lochcarron area and to assist businesses operating within it E. Mail;                                                 Web;
Lochcarron Community Network Volunteer support network E.Mail;
Local Services Food/Fuel
Lochcarron Food Centre Delivery service – Strathcarron, Lochcarron, Kishorn Tel; 01520 722209 . Email;
Lochcarron Garage Delivery service – local area Tel; 01520 722205,                                                                   Email;
The Bistro Food to take away (evenings) Tel; 01520 722799
The Albatross Café Take way and delivery service available Tel; 01520 722744, Email; Albatross-Café
Kirkton Woodland Wood fuel orders – delivering weekly Tel; 07925558197 or 01520 722987
Veterinary Services Local Vet practices Tel; 01471 822922 (Broadford Vets)                                            Tel; 01349 863117 (Dingwall Vets)
Business Gateway Information for business Tel; 01463 896831 or 03000134753
Scottish Government For information on coronavirus funding for businesses/individuals

Information about Home schooling, education and college.

This page has links that we hope will be useful for parents and guardians homeschooling, students and adult learners.

If you are local and need resources to help you, please get in touch.

West Highland College has made some of their local adult education courses available online, lots of practical and useful subjects to choose from, places are going fast !

Education and children- Scot Gov

Highland Council keyworker childcare hubs

Highland digital school hub

Education maintenance allowence

Parent Zone scotland

BBC how can parents help with home schooling

Parent club homeschooling

Parent line Scotland

Parent club scotland

Support for single parent families scotland

How schools and education is working UK gov ( england )

Phone – 01520 722987
Mobile – 0749 838 7343

Health, Mental Health and Wellbeing support

Scroll down for lots of helpful links and sources of information;

Alzheimer’s Scotland have produced a booklet outlining what people can expect if they are admitted to hospital with the virus.

The local women’s aid group have sent us the following information which may help people struggling with Domestic problems or abuse.

 Support for Women, Children & Young People Experiencing Domestic Abuse in Skye & Lochalsh

*** Ross-shire, Skye & Lochalsh Women’s Aid ***

We offer safety planning, emotional and practical support

and help accessing  local services for housing, benefits,

financial & legal advice.

Monday – Friday 9.30am – 4.30pm

01349 863568 (someone will take the call in our team in Dingwall and allocate to us)

*** Scotland’s Domestic Abuse & Forced Marriage Helpline ***

Specially trained staff available to offer support and information
for anyone experiencing domestic abuse, those concerned about
someone else and professionals with questions. 

24 hours a day, 7 days a week

0800 027 1234 (webchat available)


In an emergency, call the Police on 999.

If you are unable to indicate to the operator you need to speak to the police as it is dangerous to talk, press 55 and the operator will know you are in danger.  For more information see here.

***Breathing Space***

A space to talk & be listened to.
0800 83 85 87 (webchat available)

Weekday Mon-Thu 6pm – 2am

Weekend Fri 6pm – Mon 6am


A safe place to talk.  No judging or telling you what to do.  Just listening

Call 116 123

24 hours a day, 7 days a week

More numbers and support available

You are not alone.  It’s not your fault.  We are here to listen.

also for Domestic abuse;

  • 24-hour National domestic abuse helpline: 0808 2000 247
  • Men’s advice line: 0808 801 032
  • Scotland – Domestic Abuse & Forced Marriage Helpline (freephone 24/7): 0800 027 123

NHS information, How to access NHS services at home.

Information for pregnant people and their families.

Uk government guidance on health and well being

UK government support for domestic abuse;

Alcoholics anonymous;

Highland council support for bereaved families;

Scottish Government mental health advice and support;

NHS addiction support;

mental health support

Scottish Mental Health Association;

Eating disorders help and support;

LGBTQ+ helplines and support;

Age Scotland information and support;

Alzheimers Scotland help and support;

Childline UK;

Skye and Lochalsh Young carers, supporting young carers in the area, includes Lochcarron;

National Helplines
Adult Support & Protection Public helpline for support and protection Tel; 08009020042 (Highland area)
Childline Helpline for children and young people up to 18 years. Trained councillors available to answer your call Tel; 800 11 11
The Samaritans Support available for people of any age Tel; 116 123
Womens Aid Outreach Service Confidential information if you are suffering abuse or need somewhere to stay Tel; 07715 532979 or 01349 863568
Alzheimer Scotland 24 hour helpline Tel; 0808 808 3000
Age Concern, Scotland National charity for those aged 50 and over Tel; 0131 6680364
Al-Anon Family Helpline Helps families and collegues of problem drinkers Tel; 020 7403 0888
Alcoholics Anonymous 24 hour helpline, trained councillors will take your call Tel; 0800 9177650
Citizens Advice Bureau Help line Tel; 01463 237664 (local)                                                                 National; 01738 450580

Phone – 01520 722987
Mobile – 0749 838 7343

Financial Help and advice 

Financial Help and advice

latest round up of help available from Business gateway 18/05/2020

The £90 million Pivotal Enterprise Resilience Fund for viable but vulnerable SME’s who are vital to Scotland’s economy, will reopen for applications from mid-morning on Thursday 14 May.

Highland Council has a range of information and help listed here;

Business Gateway Scotland has lots of support and information including grants , loans and funding;

News and information from Scottish Government;

Guidance and support from UK government, includes Employment support and universal credit.

sample letters for furloughing employees

About the Small Business Grant from Highland Council;

The newly self employed grant from Highland Council ;

The self- catering business grant from Highland Council;

About rent and council tax reduction;

There is lots of advice for scottish businesses here

The highland council has extended their small business support to include second properties. more information here

The coronavirus job retention scheme ( furloughing employees )

Coronavirus (COVID-19): what to do if you’re employed and cannot work

If your employer has no work for you to do (you’ve been put ‘on furlough’)

Guidance for people who were employed and have lost their job due to coronavirus (COVID-19).

Guidance for people who are self-employed and getting less work or no work because of coronavirus (COVID-19).

Guidance for people who were receiving benefits before the coronavirus (COVID-19) outbreak.

Money saving expert, constantly updated articles.
Coronavirus employees’ help, incl furloughing rights
Coronavirus self-employed & small ltd co help, incl income scheme
Coronavirus finance & bills help, incl mortgages, energy & TV
Coronavirus travel rights, incl refunds & insurance
Coronavirus life in lockdown, incl MOTs, food & entertainment
Coronavirus financial FAQs, commonly asked Q&As

UK government business help and support;

Citizens Advice Scotland

Details on which banks are doing what to help their customers;

Highland Small communities housing trust information for tenants

Highland council guidance for tenants

Albyn housing general information & news for tenants

Phone – 01520 722987
Mobile – 0749 838 7343

Volunteer Support

Volunteers –  makers of PPE

The cost of materials needed in the making of PPE equipment (masks, scarves) will be reimbursed to volunteers. Materials can also be supplied.

 Travel Expenses and Hand Sanitiser for Volunteers.
If you are making deliveries to those self-isolating, the most vulnerable, or making journeys to support someone in need, we can reimburse your fuel expenses. Please keep a note of your mileage, dates and reason for travel. Application forms are now available.

Please get in touch;
Phone – 01520 722987
Mobile – 0749837343

Food and Wood fuel Help

Food and Wood Fuel Vouchers

Food vouchers are available to help with basic household requirements, anyone who  is shielding,  the more vulnerable of us, those who have lost their primary income, or are enduring any hardships due to Covid19,  is eligible to apply, the value of the vouchers is linked to the number of householders.

All applications will be treated in the strictest of  confidence.

We know it can be very difficult for people to ask for or accept help, many have always worked and never been in this position before, some worry that there may be others worse off than them. These are unprecedented times and will affect everyone in different ways. This community fund is here for you when you need it. Please get in touch about any concerns of needs you might have.

The vouchers and food boxes started being distributed to those adversely affected by the pandemic in the first week of May.  The Vouchers are valid for essential items ( not lottery cards, alcohol or cigarettes ) in The Lochcarron Food Center ( Spar ) where you can phone and collect orders, or get orders delivered to your house.

Please get in touch about food parcels and vouchers;
Phone – 01520 722987
Mobile – 0749 838 7343

Update 9th May 2020.
Food Vouchers and food boxes.
We are working our way around the community, delivering fruit baskets, food boxes and food vouchers (redeemable locally) to  those self isolating, the more vulnerable of us, volunteers, and those whose primary income has been reduced due to Covid 19, we aim to have the area fully covered by the middle of next week. Please bare in mind, without knowing the circumstances of each individual household we have only local knowledge to guide us and we may get in wrong. If you are in receipt of a food box delivery with items you do not require, please gift them to the Food Banks in Lochcarron Food Centre and Lochcarron Garage.

Please get in touch if you wish to make use of the service, don’t be shy, it’s there to be used. You can get in touch and request further assistance by either telephoning Kristine on  01520 722987, or by email on

Grow Your Own

  Compost for Growing your own Vegetables

We have a great opportunity to get involved in growing your own vegetables. Compost is available for delivery or collection. Two 25L bags per household.   A Seed and plant swap is being encouraged, get in touch with us if you have excess supplies, plant pots will also be very useful to exchange. We now have a plant exchange near the Rockvilla guest House . There is potential for this to continue as a longer term project.

A news item about the project in the Ross -Shire Journal 3rd May 2020

Update 9th May 2020;
Further supplies of peat free compost have arrived – We’re allocating 2 x 25kg bags per household – get in touch via
Lauren and Ryan at the Rockvilla have kindly offered to “host” a plant exchange in their car park and we hope to have this up and running in the next couple of weeks (weather permitting) . We will be in touch with details then, in the meantime look out any spare plants, seeds, or pots you may have.

Update 13th May 2020;
Thanks to Marek for doing this fantastic job on building a box for our plant exchange. We’re looking for someone Perspex and wood stain, then importantly, milder weather to protect the plants. Thanks to Ryan and Lauren for hosting this in the Rockvilla car park. Watch this space for update of when you can drop off seeds, pots and plants. 🌱🌷🌼☀️

UPdate 29/05/2020;
The plant exchange is now up and running ! please feel free to drop off spare plants and take any that you can use. IF you are passing and any plants need some TLC, please feel free to ventilate or water as appropriate, or contact us if more help is needed.


Phone – 01520 722987
Mobile – 0749 838 7343

Support and Information

Covid19 Signposting Service
There will be is now a local  dedicated service for people wishing to access Covid19 related information. A chat line for those with practical or emotional issues.
0749 838 7343

We are setting up of a volunteer register.

Lots of Useful information and links on the following pages;

Financial Information, Advice and support; Financial Help and advice 

For Health, Mental Health  and Well being; Health, Mental Health & Well being support

Covid19 Virus,  Covid19 Virus, staying safe- information

A list of Local contacts & information ( includes shops and services)  . 

Home Schooling and Childcare  Information about Home schooling, education and college.